Terms and Conditions
Please find below the SpanishBreak Terms and Conditions. Should you have any queries please do not hesitate to contact us.
In this document, the following pronouns will be used in the following way:
- “You” and “your” means all persons or any of them named on the booking including anyone added or substituted at a later date, and/or the person who has signed the booking form and includes all the people on whose behalf it has been signed.
- “We” and “us” means SpanishBreak.
- “Supplier” and “representative” means the company or person handling or providing the activity or service on our behalf.
A non-refundable deposit is payable at the time of booking, which will be a minimum of 20% unless otherwise stated, and the balance payable in accordance with the product confirmed, which will be stated at the time of booking and payable at least 8 weeks before departure date.
In the event that you do not pay for the product specified within the time limits specified by SpanishBreak, we reserve the right to cancel your booking on your behalf, or not to confirm the final booking with the operator, in either case without further notification to you. If this occurs then the initial deposit will not be refundable and the balance of any further money paid by you for the travel product will be dealt with in accordance with the operator’s terms and conditions and any applicable law.
All payments made by credit card will incur a surcharge of 2.5% and 3% for AMEX of the transaction value; there are no additional charges for payments by debit card.
2.1 Cash Payment Option
As a customer of SpanishBreak, you can elect to divide your payment into two parts: 50% paid before your trip via bank transfer, and the remaining 50% in cash upon arrival.
Please note that should you elect to use this method of payment, no changes can be made to the final price. For example, should you have booked a weekend for 10 persons but arrive as 8, you will still be required to pay the full, initial price.
The receipt/invoice is your final account and no further reminder regarding payment will be sent.
4.1. By You
All cancellations must be received in writing immediately. Cancellation charges are as follows (except for flight bookings), percentages referring to the total price:
- 0-28 days before travel date – 100%
- 29-70 days before travel date – 50%
- more than 71 days before travel date – loss of deposit
If you only cancel part of your booking or decrease the number of people in the party then any relevant refund will only be paid once the entire booking has been recalculated and any changes in price taken into account.
All payments made in respect of flight bookings are non-refundable at any time.
Where possible we will endeavour to accommodate any reasonable request to change your booking. Where your travel arrangements depend on a certain number of people and your change involves a change to the number of people in your party the price for the entire booking will be recalculated on the basis of the new party size.
Where we are not able, at our discretion, to help you in respect of your request to change your booking and you are not prepared to proceed with your travel arrangements as booked this will be treated as a cancellation and you will have to pay the cancellation charges as outlined earlier in this section.
If full payment is not made by the stated due date £15.00 late payment fees will be added to your booking. Changes to your booking must be confirmed in writing by the lead passenger to your event organiser; no changes can be made within 28 days of travel. Any changes will incur an administration fee of £30 per booking in addition to the cost of any extra services required.
4.2. By SpanishBreak
Although it is unlikely that we will need to make changes or cancellations we reserve the right to do so at any time. Most of these changes will be minor and due to circumstances beyond our control. We shall inform you of such changes as soon as possible and offer an alternative of a comparable standard, if available. We regret that we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Very rarely, we may be forced by “force majeure” to change or terminate any part or all of your booking either immediately before or after departure. If this situation does occur we will not make any refunds unless we obtain refunds from our suppliers, nor can we pay any compensation or meet any costs or expenses you incur as a result.
5. FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, we regret that we cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these booking conditions, “force majeure” means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with your own and the other party’s legal costs) as a result of your actions.
We expect our clients to have consideration for other people. If, in our reasonable opinion, or in the opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without your prior notice, to terminate the booking of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements.
No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
In the unlikely event that you are dissatisfied with any services provided by us or our representatives you must immediately inform the relevant supplier. Failure to notify the supplier immediately whilst on your trip may deprive us/them of the opportunity to rectify the complaint whilst you are away and this may affect your rights under this contract. If your complaint is not resolved locally and you remain dissatisfied you must write to us – SpanishBreak – Rambla Catalunya 66, 1ª D-E, 08007, Barcelona, Spain – within 28 days of your return home. We will acknowledge receipt of your correspondence and we will respond to all complaints in written format within 28 days. Please rest assured we will do our best to resolve your case more swiftly than this. No complaint will be accepted after 28 days of your return and you will be deemed to have been fully satisfied with all parts of the booking made by us.
The contractual terms and conditions of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms that may limit or exclude liability to you for certain events.
In respect of activities arranged by us as part of your travel arrangements, we act only as booking agent. We therefore exclude all liability for any aspect of the activity arrangements and, in particular, liability for any loss, personal injury or death. Where activities are indicated as being available it is not intended that this should be taken as a recommendation to take part. We neither own nor operate these facilities and therefore cannot and do not provide assurances that they are maintained or operated with customers safety in mind. Please note that some activities may also be considered “hazardous pursuits” by insurance companies and may require a premium if you wish to be adequately covered by the policy you decide to take out.
9. LATE ARRIVALS / DELAYS
It is your responsibility to arrive at all departure or pick-up points at the time specified in the tickets and/or itineraries supplied by SpanishBreak.
We will not accept responsibility for the consequences of late or non-arrival as specified above and no money will be refunded if you miss any part of your weekend as a result. Where the arrival time for your flight is delayed and we have arranged airport transfers it is your responsibility to contact the local guide/supplier given to you on your paperwork to advise of the delay. We will endeavour to hold the transfer for an hour but if this is not possible you will have to make your own arrangements on arrival and SpanishBreak will not be liable for any additional costs incurred or refunds if you have not followed the above procedure.
Late arrivals and delays can affect scheduling and plans. Should you arrive late we will try our best to ensure that booked artists/performers are still available, though no guarantees can be made.
10. PASSPORTS, VISAS, HEALTH REQUIREMENTS AND DRIVING LICENCES
You are responsible for the provision of necessary valid documents required for your trip including visas.
We strongly advise all customers to have adequate travel insurance in place as soon as a booking is confirmed, including adequate cover for any activities included in your weekend. This is your responsibility and an insurance waiver form must be signed by you to this effect. However, there is a mandatory “safe seat plan” payment protection insurance of £2.60 plus 5% vat which is automatically included in your holiday costing.
Prior to travelling abroad, you are advised to study the information given in DHSS Leaflet “Protect your Health Abroad”.
Your final itinerary, providing all the necessary information for your trip, will be provided two weeks before you travel.